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Risk Management Technologies
Developed by ZGi
© 2014 The Zoldak Group, Inc.   
The Risk Management Suite (RMS) is a Commercial Off-The-Shelf (COTS) product composed of a comprehensive set of proven, integrated, scalable enterprise-level risk management modules.  The RMS is comprehensive because it consolidates the risk management process across discipline, from multiple sources, and provides enterprise management with a decision support tool and support to specific organizational requirements.  There are four major integrated RMS modules with a common core module providing security, data leveraging, connectivity, and analysis.  Major RMS modules include: 1. Incident Analysis and Response (Incident Analysis Module) 2. Risk Assessment via inspections and audits (Facility Management Assistant & Risk Management Assistant) 3. Workers’ Compensation Claims Management (Compensation Management Module) 4. Process Risk Management (Process Risk Management Module) The RMS supports all requirements for a Safety Management Information as proscribed in Executive Order 12196--Occupational safety and health programs for Federal employees while providing integration with workers’ compensation claims under the Federal Employee Compensation Act (FECA). Consolidated, Comprehensive, Collaborative Risk Management:  The RMS is the only commercial system to integrate these functional areas while maintaining a collaborative, all-hazard approach to risk management.  The RMS is also unique because it consolidates and integrates enterprise risk management functions into a single system supporting traditionally non-integrated enterprise organizations.  This provides enterprise management with a current risk profile composed of a range of risks traditionally managed by separate organizations such as Health and Safety, Industrial Hygiene, Environmental, Fire Protection, Force Protection, Security, Facility Management, Critical Infrastructure, and others. Secure, Segmented User Roles:  The RMS segments data by organization.  Users are assigned to any level of the organizational hierarchy for which they have responsibility.  User profiles control access to specific modules, module segments, module functions and discipline views.  For example, this unique capability elegantly integrates traditional safety and claim management roles, leverages common data and restricting access to other data.  These roles are configurable and are be maintained by authorized system administrators. Data Roll-Up:  Another feature of the RMS architecture is that data are rolled up from a specific physical location through successive branches of the hierarchy, e.g., location, organization, region, enterprise.  Users are assigned to a specific node of this hierarchy and have access to data from this level and below.  This establishes and enforces a hierarchical review process, improves data quality, enforces accountability, increases data quality and timeliness, and provides a consistent, validated database that that support planning initiatives and promotes decision effectiveness.  Cost savings are realized through the establishing and maintaining a single system. Workers’ Compensation Claims Management (CMM):  The CMM supports all claim management functions required by the Federal Employee’ Compensation Act (FECA).  It results in reduced effort in generating and managing claims, direct claim status and cost updating from the OWCP, increases filing timeliness, and provides analytical tools to identify and address opportunities for reducing injury/illness case rates, lost production days, etc.  This directly supports the Federal Workers and Ensuring Reemployment (POWER) Initiative.  It also supports recommendations by the U.S. Government Accountability Office (GAO) report to Congress that “Better data management strategies would strengthen efforts to prevent and address improper payments.”  (GAO-08-284 and others). Incident Analysis and Management (IAM):  The RMS supports for the investigation of any event that has, or nearly-has, affected life/health, mission, infrastructure, property/equipment, security, environment, and more via the Incident Analysis Module (IAM).  The IAM features a risk- based investigation and response methodology and a software application that provides a consistent system for documenting incidents while providing discipline specificity that supports a wide range of incidents.  This includes injuries, illnesses, near misses, notices of unsafe-unhealthful conditions, motor vehicle incidents, property damage, security incidents, environmental incidents, fire, explosions, aircraft incidents, etc.  The IAM also supports and All-Hazard program by addressing risk from a lessons-learned perspective. The most common focused use for the IAM is to support occupational injury/illness investigation and recordkeeping as proscribed in the OSHA Recording and Reporting of Occupational Injuries and Illness standard (29 CFR 1904).  The IAM supports and exceeds this requirement and complies with all specific federal agency and DoD health and safety programs.  OSHA recordability is determined by a wizard which increases accuracy. A unique feature of the IAM is that it integrates with an existing claims management system or the ZGi RMS Claims Management Module (below).  Our clients who have done this have successfully leveraged common safety and claims data, reduced effort by creating notifications of claims or accident reports to each discipline, and by reducing overall injury and illness rates. Integrated Risk Assessment and Management:  Risk assessment and management results in an overall and detailed characterization of risk sources, potential impacts, severity / probability estimates, and risk reduction plans.  The overall goal is a systematic approach to the recognition, evaluation, and control of a wide ranges of risks with the potential to interact propitiously before an affect to human health/safety/security, mission, infrastructure, equipment, reputation, environment, etc. occurs.  Two components of the RMS support this risk management process: Facility Management Assistant (FMA):  First deployed in 1994 to the intelligence community, the FMA is focused directly on addressing findings from risk-based inspections and audits.  The FMA is now used by a range of federal, DoD, and other agency clients to support risk management programs.  It has been mentions in agency awards and as a best practice (The Floyd D. Spence National Defense Authorization Act for Fiscal Year 2001, PL 106-398, Section 1112). This focus features a risk-management methodology coupled with a software application which supports quality assurance and risk management and achieves compliance along the way.  Note that most applications are narrowly compliance-driven and focus on a single discipline, e.g., OSHA, EPA, etc.). The FMA was specifically designed to extend traditional inspection practices to include continuous improvement, risk metrics, risk models, Operational Risk Management (ORM) support, All-Hazard Support, and more.  Analytical tools provide the ability to identify a group of findings and address them collectively.  The FMA integrates with work order systems so to reduce the time from observation to correction and provide a lessons-learned database for training and planning. The FMA features an easy to use workflow that reduce the time to document and manage a finding.  Tailorable wizards are used to simplify risk assessment process. Risk Management Assistant (RMA):  The risk management approach used in the FMA is extended in the RMA to include the documentation and evaluation of a wide range of conditions from a risk potential.   FMA and RMA both support enterprise risk assessment and management, RMA extends FMA functionality by supporting multi-disciplinary inspections, audits, and conditions assessments.  It documents specific conditions establishing a risk-assessed database of processes, agents, indoor air quality, environmental monitoring, controls, etc.   Findings are generated when any of these conditions require attention.  Findings are generated in two ways:  via modifiable electronic checklists (yes/no, performance) or direct observation.  The management of the findings is performed using the familiar FMA methodology. Process Risk Management (PRM):  The Process Risk Management Module (PRM) establishes a collaborative environment for optimizing risk of current or proposed processes. Processes include a range of human and/or automated activities.  Processes are documented as tasks and task steps.  An inherent risk is formulated as a baseline function and residual risk is determined following re-engineering and controlling identified risks.  This methodology features a continuous improvement, optimization approach.  This approach is also proactive and responsive to process changes (location, demand, agents, materials, tools, technology, etc.) and to evidence through incident analysis and risk assessments (inspections and audits).  We refer to this as evidenced based risk assessment.  Inspectors and investigators use risk-optimized process SOPs to determine if any deviations in the SOP occurred leading to an incident or an risky condition.  Furthermore, investigators and inspectors may note additional risk reduction practices and incorporate them into the standard process as lessons learned.
Risk Management Suite (RMS)
Core Module Risk Assessment Incident Management Process Risk Claim Management